Customer Success Leadership Secrets | Kaffeine & Karrots - SmartKarrot l Comprehensive Customer Success

In this Episode

An insightful Kaffeine & Karrots conversation between Prithwi Dasgupta (CEO, SmartKarrot) and Brandon Almendarez (Director – Customer Success, Lexipol) decoding secrets of high-performance customer success leadership, including answers to the following questions:

What’s the #1 mistake organizations make while implementing CS?
Why Account Expansion is becoming increasingly important?
How do you structure solving for Account Expansion?
Consulting vs selling: which mindset should CSMs have?
How do you balance tech touch and human touch?
How can you leverage technology to scale?
Best advice for CS practitioners and executive management?

Modern, Intelligent
Customer Success Platform

Deliver Customer Outcomes at Scale

Our Guests

Brandon Almendarez

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

Follow along and share your thoughts.