NEW PODCAST
Episode 4
44:52
July 20, 2022
Sue Nabeth Moore
Co-Founder, Success Chain
Jason C. Whitehead
Co-Founder, Success Chain
What would it take for the customer to achieve so much success from using your SaaS product that they renew for the next 20 years (or more)?
To a great extent, the secret lies in successful and sustained user adoption.
But why is user adoption so hard? What are some obvious (and not so obvious) barriers to adoption? How to develop and implement a foolproof user adoption strategy? What small (and some big) things can CS teams do to improve adoption rates and business outcomes dramatically?
Join Jason Whitehead, Prithwi Dasgupta, and Sue Nabeth Moore in a frank and lively discussion as they unpack data, share learnings, and reveal tried-and-true strategies to accelerate and sustain high user adoption in SaaS.
Co-founder, SmartKarrot
Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
Follow along and share your thoughts.
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Excerpt from Episode 4
1:58
Aug 03, 2022
Episode 23
01:15
April 21, 2023
Sue Nabeth Moore
Co-Founder, Success Chain
Episode 22
01:04
April 20, 2023
Paul Henderson
Director
Episode 21
02:07
April 18, 2023
Seth Dovev
Episode 20
01:45
April 17, 2023
Seth Dovev
Episode 19
01:23
March 30, 2023
Sue Nabeth Moore
Co-Founder, Success Chain
Episode 18
02:20
March 29, 2023
Sue Nabeth Moore
Co-Founder, Success Chain
Jason C. Whitehead
Co-Founder, Success Chain
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartPlaybooks can help you drive operations at scale.
