PRITHWI DASGUPTA:
What would be your answer to this question? And how do you define a startup actually?

JENNIFER CHIANG:
So I know that there is so many different definitions of startups from, you know, pre-IPO or pre-exit to, um, you know, under a hundred people or whatever that is. But at the end of the day, it really comes to, you know, team maturity.

Um, so not only the whole team’s maturity and the product maturity, but also like the customer success team’s maturity. You know, I think later on in this, uh, we’ll talk a little bit more about like tech stack and CS operations. Well, if you’re a team of one and customer success, even if the rest of your company is at hundred people, you know, I really hope that’s not the case, but then you’re not, your team is.. The customer success team is not mature enough to, you know, get those huge, huge things just yet.

Um, so it really depends on the team maturity.