Articles & Blog
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
Drive engagement by showcasing success stories and case studies of your customers!
ANDREAS:
The other piece of feedback I have is… take it further, don’t stop at the CSM, take it to the customers, the customers need to hear about successes of other customers, don’t stop with the CSM, it’s good to celebrate internally but as much as you can… and as intelligently you can do [it], put it out and not have it be the same flavor of some marketing spam, right? That you get… that is all this ra-ra-ra… it doesn’t have any substance for me… versus a lot of the things that I see here are keeping my team motivated then I think could keep the customers motivated as well.
Co-founder, SmartKarrot
Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
Follow along and share your thoughts.
Episode 23
01:15
April 21, 2023
Sue Nabeth Moore
Co-Founder, Success Chain
Episode 22
01:04
April 20, 2023
Paul Henderson
Director
Episode 21
02:07
April 18, 2023
Seth Dovev
Episode 20
01:45
April 17, 2023
Seth Dovev
Episode 19
01:23
March 30, 2023
Sue Nabeth Moore
Co-Founder, Success Chain
Episode 18
02:20
March 29, 2023
Sue Nabeth Moore
Co-Founder, Success Chain
Jason C. Whitehead
Co-Founder, Success Chain
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.