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Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
Jennifer Chiang
Head of Customer Success, Yup Technologies Inc.
Jennifer Chiang
Head of Customer Success, Yup Technologies Inc.
An insightful Kaffeine & Karrots conversation between Prithwi Dasgupta (CEO, SmartKarrot) and Jennifer Chiang (Head of Customer Success, Seso) deciphering Customer Success for startups, including answers to the following questions:
1. When is the right time to start CS?
2. How do you define a startup?
3. What traits should you look for in your first CS team members?
4. How should a startup go about choosing the tech/stack they need?
5. What CS metrics should you start with?
6. As a Head of CS, how do you balance the expectations of the Board and the team?
7. What changes in CS after Series A
Co-founder, SmartKarrot
Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
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Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
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