Episode 3 1:00:14 June 1, 2021
The Role of Data in Customer Success Management

In this Episode

Customer-centricity starts with understanding the customer. Making sense of customer data—in all its variety and velocity—and deriving actionable customer intelligence from it is a critical first step toward customer success.

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Our Guests

Rick Adams

Anurup is a marketing and strategy leader with over 20 years of experience in scaling technology companies through strategic marketing initiatives. He is passionate about championing the customer and storytelling at the intersection of technology and value creation.

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

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    Key Moments from this Episode

    Excerpt from Episode 3

    01:32

    Mar 03, 2022

    The Evolution of AI-Powered Customer Success

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    Excerpt from Episode 3

    01:12

    Feb 14, 2022

    Customer Success: From “Churn Buster” to “Earn Booster”

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    Excerpt from Episode 3

    02:03

    Feb 03, 2022

    What Was the Hottest CS Topic in 2021?

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    Excerpt from Episode 3

    1:46

    Sep 27, 2021

    The Key to Achieving Sustainable User Adoption

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    Excerpt from Episode 3

    1:22

    Sep 22, 2021

    Change Management in the World of SaaS

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    Excerpt from Episode 3

    1:40

    Sep 13, 2021

    Augmented Intelligence for Mitigating Customer Churn

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    Excerpt from Episode 3

    2:03

    Sep 13, 2021

    The Importance of Adaptable Processes for Customer Success

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    Excerpt from Episode 3

    1:57

    Aug 20, 2021

    The Role of Product Usage Data in Mitigating Customer Churn

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    1:50

    Aug 09, 2021

    Evangelizing Customer Success Externally and Internally

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    Excerpt from Episode 3

    01:24

    Jul 27, 2021

    Which Is Better: NRR or Customer Lifetime Value?

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    1:35

    Jul 27, 2021

    Implementing Customer Success Needs Strategic Planning

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    1:24

    Jul 23, 2021

    The First Step to Successful Customer Success Leadership Hiring

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    2:04

    Jul 12, 2021

    A Customer Success Platform Serves Diverse Stakeholders and Needs

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    Excerpt from Episode 3

    1:22

    Jul 12, 2021

    Common CS Hiring Mistakes and How to Avoid Them

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    Excerpt from Episode 3

    1:46

    May 18, 2021

    The Difference between Business Intelligence and Customer Intelligence

    Play Micro Episode

    Excerpt from Episode 3

    2:32

    May 18, 2021

    The Road to Customer-Centricity Starts with Understanding Customer Data

    Play Micro Episode

    Excerpt from Episode 3

    2:02

    May 18, 2021

    Transforming Data to Insight to Action at Scale

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    Recent Episodes (22 Episodes)

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